Order form template
Send one link and orders arrive complete, with the right size, the right address and the right date, instead of across four messages.
Free, no account needed, 100 replies a month.
Or download the printable PDF. Free, no email address, ready to print and pin up.
The form people fill in, and the list you get back
You can reword any of these questions, or add your own, after you create it.
| 12 Jun, 15:55 | Nadia Hassan | nadia@example.com | (971) 555-0164 | Pine crate, large, unfinished | 6 | 2026-06-25 | Delivery | 88 Marchmont Rd, Beaverton, OR 97005 | Card on collection | Trade entrance round the back |
| 11 Jun, 10:02 | Owen Whitaker | owen.w@example.com | (503) 555-0126 | Walnut side table | 1 | 2026-06-20 | Collection | Invoice, 30 days | ||
| 11 Jun, 08:31 | Georgia Fenn | g.fenn@example.com | (503) 555-0173 | Oak shelf, 900mm, natural | 3 | 2026-06-18 | Delivery | 14 Alder Street, Portland, OR 97204 | Card on collection | Leave with the neighbour if out |
Scroll sideways for the rest of the 11 answers, and press any heading to sort by it. In your own form you can search the answers as well, and download them as a spreadsheet at any time.
What an order form has to capture
An order form fails in one of two ways: it does not collect enough to fulfil the order, or it collects so much that people give up and send a text message instead. The minimum is what you need to make the thing and get it to them — item, quantity, when, where, and how they are paying.
Everything else is optional, and every optional question costs you a percentage of completed orders.
Delivery or collection changes which questions matter
Asking for a full delivery address from somebody collecting in person is a wasted question, and wasted questions are where forms get abandoned. Ask the delivery-or-collection question early and show the address field only to the people it applies to.
The online version of this template does that. On the printed version, mark the address block clearly as delivery only.
Ask for the date, and be honest about lead time
Most order disputes are about timing rather than the order itself. Asking when they need it, and stating your lead time next to the question, converts an argument after the fact into an expectation set before it.
Two fields cause almost all the follow-up messages
The first is the address. A single line box gets a single line, and then somebody has to write back to ask for the postcode, or the flat number, or whether the trade entrance is round the back. Separate lines for street, town, postcode and a box for delivery notes cost the customer four seconds and save an exchange of messages on every order that goes anywhere unusual.
The second is the item itself. "One large" is not an order if you make two things in large. Where a product has a size, a colour, a finish or a flavour, each of those is its own question with its own answer, not a free text box the customer is expected to compose correctly.
Both of these are the same mistake in different places: a field that is easy to build and hard to answer. The test is whether you could fulfil the order from the answer alone, without knowing anything else about the person who sent it.
Payment terms belong on the form
If you invoice, say the terms on the form. If you take a deposit, say the amount. An order form is the last moment before somebody is committed, and it is the cheapest possible place to make the terms visible.
Questions people ask
What should an order form include?
Customer name and contact, the items with quantities, when they need it, whether it is delivery or collection, the address if it is delivery, and the payment method. Add your lead time and payment terms as text next to the relevant questions.
How do I make an order form people actually finish?
Keep it under about ten questions and hide the ones that do not apply. An address field shown to somebody collecting in person is a wasted question, and wasted questions are where orders get abandoned.
Can an order form calculate a total?
A printed one cannot. An online one can if your items have fixed prices; otherwise collect the order and send a total back with the confirmation, which also lets you check stock before committing to a figure.
Is this order form template free?
Yes. Download the PDF with no account and no email address, or use the online version and share it as a link.
Ready to send it out?
Every question above is already written. Make it a form, get your link, and send it. Reword anything first if your group asks it differently.
Free, no account needed to start, and the printable PDF stays one click away.
Already have your own version of this form?
You build nothing. Drop the PDF here, or photograph the printed copy, and the questions are read off it: no canvas, no dragging a box onto each field, no mapping step. The wording your organisation already approved stays exactly as it is, and you get a link that collects the answers back as a spreadsheet — and as the original document, filled in.
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